Retirement is supposed to bring peace of mind, not new battles over medical care. Yet a new pilot program may soon decide whether you receive pain treatment, not your doctor. The Centers for Medicare & Medicaid Services (CMS) has begun experimenting with artificial intelligence to determine prior authorization approvals. That means Medicare AI could have the final say on whether you get injections, surgeries, or therapies your physician recommends. Supporters claim this will cut costs and improve efficiency, but critics fear patients will be left suffering while algorithms crunch numbers.
How Medicare AI Works in Practice
The program uses algorithms to analyze prior authorization requests for specific treatments, including spinal injections and nerve procedures. Instead of a human reviewer, the AI examines the request and determines whether it fits coverage rules. Proponents argue that automation could reduce delays, giving patients answers in minutes instead of weeks. But the flip side is that a wrong denial can happen just as fast. Once the decision is made, patients and doctors must fight the system to appeal.
While efficiency sounds good in theory, physicians worry it may mean faster denials rather than faster care. They aren’t the only ones with concerns, either. Charlotte Rudolph, the executive director of Universal Health Care Action Network of Ohio, has spoken out about the technology changes and how they will impact patients. Ohio, along with five other states, will be rolling out the pilot program called the Wasteful and Inappropriate Service Reduction (WISeR) Model in 2026.
“It will save money at the cost of the patients,” said Rudolph. “Patients on Medicare are some of our most vulnerable Ohioans, and just the thought of them getting wind of this procedure — that’s undue stress that patients don’t even need to hear.”
Appeals for Medicare decisions already take significant time and paperwork, and AI denials could increase that burden. Patients in pain may be stuck waiting weeks while trying to overturn a machine’s decision. This delay can worsen medical conditions, increase reliance on opioids, and diminish quality of life. In practice, Medicare AI may deliver speed without compassion.
Doctors Say AI Undermines Medical Expertise
Many physicians believe treatment decisions should rest with trained professionals who know a patient’s unique medical history. They argue that no algorithm can replicate the nuance of years of experience or the context of an individual case. When AI rejects a treatment, it can feel like the doctor’s judgment is being disregarded in favor of cost savings. This shift creates tension between healthcare providers and insurers. Ultimately, Medicare AI risks replacing expertise with formulaic thinking.
Chronic pain conditions rarely fit neatly into standardized categories. What works for one patient may not work for another, and treatment often requires customization. AI, however, relies on data patterns that may overlook these individual differences. Patients could be denied care simply because their profile doesn’t match what the algorithm expects. For those living with daily pain, Medicare AI could mean more suffering and fewer options.
Hidden Bias Could Shape Who Gets Approved
Artificial intelligence systems are only as unbiased as the data they are trained on. If past Medicare data contains discriminatory patterns, the AI may reinforce them. That could mean certain demographics (like women, minorities, or older patients) face higher denial rates. Without transparency, patients may never know if their care was fairly judged. This raises a troubling possibility: Medicare AI could unintentionally deepen existing health disparities.
Although CMS has launched this pilot, clear safeguards have not yet caught up with the technology. Patient advocates and lawmakers are calling for strict rules on transparency, appeal rights, and regular audits. Without strong oversight, algorithms could operate as unchecked gatekeepers of care. State medical associations are already raising alarms about the lack of accountability. Until regulations evolve, Medicare AI could remain a system where patients carry the risk but not the control.
Judith Stein, founder of the Center for Medicare Advocacy, is concerned about how the introduction of this technology will impact the doctor-patient relationship. The Center for Medicare Advocacy works to make sure that everyone who has access to Medicare is getting the best possible health care.
“Their physicians are also burdened with many, many things, and often aren’t in a position (to help) or don’t want to help,” Stein said. “Having been told that the care isn’t necessary, it’s not surprising that the vast majority of people don’t challenge prior authorization denials.”
It’s worth noting that the technology isn’t entirely without promise. By cutting down on paperwork and inconsistent human decisions, AI could streamline processes for straightforward cases. Patients might receive faster approvals for routine treatments that clearly meet coverage criteria. Doctors could spend less time on forms and more time with patients. If applied responsibly, Medicare AI could reduce red tape, so long as it doesn’t replace human judgment entirely.
The Real Danger Is Ignoring the Human Factor
Pain management is personal, complex, and deeply tied to quality of life. Allowing an algorithm to overrule a doctor risks turning people into data points rather than patients. The stakes are not abstract; they’re about whether seniors get relief from conditions that make daily living unbearable.
Stein said, “It creates a barrier between what physicians and other healthcare providers order and want as medically necessary for their patients and what can be provided based on algorithms.”
Technology can be a powerful tool, but only if it supports rather than replaces the doctor–patient relationship. At its core, the debate over Medicare AI is a debate about whether efficiency should ever come before empathy.
Do you think Medicare should use AI to decide whether pain treatments get approved? Or should doctors always have the final word? Share your thoughts in the comments below!
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